Technical support for a technology company is a big task. As a Corporate Operations Engineer you are the go-to person for Googlers’ computer hardware and software needs, providing front line user support for all of Google’s internal tools and technologies. You troubleshoot, respond to inquiries and find solutions to technical challenges. Beyond the day-to-day, you improve the Googler user experience by contributing to longer term projects and documentation efforts. You are highly technical and are comfortable problem solving with multiple operating systems (like OS X, Linux, Windows) and a range of devices (including desktops/laptops, phone systems, video conferencing and various wireless devices). You occasionally partner with various teams including security, networking and infrastructure. You’re a fast learner and great communicator who can support the IT needs of global offices of all sizes and Googlers of varying technical backgrounds.
You improve the front-line user experience by providing on-demand user support for Google’s corporate users, resources, tools and applications while also contributing to longer-term projects.
Troubleshoot and problem solve issues for Google’s corporate resources, tools, operating systems and applications both locally and remotely.
Work with service owners and customer teams to plan and implement service and application upgrades and changes.
Develop solutions to operational and user productivity issues via automation or process improvements.
Support IT infrastructure related projects such as server or network upgrades, and office relocations and expansions.
Travel occasionally to provide IT support in distributed offices.
BA/BS degree or equivalent practical experience.
Ability to speak and write in English and Spanish fluently and idiomatically.
Support experience with various operating systems (ChromeOS, Linux, Mac, Windows, Android).
Ability to adjust quickly to changing priorities and make quick decisions with limited information.
Expertise in deploying and supporting desktops, laptops, video conferencing, networking, etc.
Strong customer service, organizational, prioritization, multitasking, communication and leadership skills.
At Google, our users come first, and the Systems Infrastructure team is at the heart of that promise. We build the technologies that transform the way we think about doing business. Whether working on our cloud systems, researching the latest in computer technology or keeping Google’s internal systems humming, Googlers and users alike rely on us to keep things running. We’re back-end ninjas: protecting your privacy and ensuring your security.